indieDEV LABS · PLUGIN SUPPORT

We're here to help your REDX integration work smoothly.

Having trouble with WooCommerce Integration for REDX? Submit a support request with the details of your issue so we can investigate.

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HOW CAN WE HELP?

What do you need help with?

Select the most relevant category when submitting your request.

⚙

Installation & Setup

Installation, activation, configuration and compatibility.

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REDX API Connection

Authentication, environment selection and connection errors.

▤

Parcel & Order Sync

Parcel creation, delivery areas and order-related issues.

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Errors & Bug Reports

Unexpected behavior, error messages and reproducible bugs.

CONTACT SUPPORT

Submit a Support Request

Provide accurate version details and describe the issue clearly.

Protect your credentials

Never include your REDX API token, WordPress password, payment information or other secret credentials.

Read the documentation → View the plugin → Privacy policy →
Enter the website where the plugin is installed.
Do not include passwords, API tokens or payment details.
Please read our Privacy Policy.

Fields marked * are required.

QUICK CHECKS

Before you submit your request

These checks may help you identify the source of the problem.

01

Verify your plugin settings

Check the selected REDX environment, API configuration and shipping-method settings.

02

Check the WooCommerce order

Confirm that the order contains the information required for the intended operation.

03

Record the exact error

Include the error message and steps to reproduce the problem, with confidential information removed.

Need help getting started?

Review the documentation for setup instructions and troubleshooting guidance.

Explore Documentation →

Thank you for helping us improve

Clear issue details and accurate version information help us investigate more effectively.

Submit a support request ↑