Installation & Setup
Plugin installation, activation, configuration and compatibility.
Having trouble with WooCommerce Integration for REDX? Submit a support request with the details of your issue, and we'll have the information needed to investigate.
Select the most relevant category in the form so we can understand your request more quickly.
Plugin installation, activation, configuration and compatibility.
Authentication, environment selection and API connection errors.
Parcel creation, delivery-area synchronization and order-related issues.
Unexpected behavior, error messages and reproducible bugs.
Complete the form below with accurate version information and a clear description of the problem.
Include the steps that caused the issue and any relevant error message. Never include passwords, REDX API tokens, payment information or other secret credentials.
These simple checks may help you identify the source of the issue.
Check the selected REDX environment, API configuration and shipping-method settings.
Confirm the order has the customer and delivery information needed for the intended operation.
Copy the relevant error message and note the steps that led to it. Remove sensitive information first.
Review the plugin documentation for setup instructions and troubleshooting guidance.
Clear issue details and accurate version information help us investigate support requests more effectively.
Submit a support request ↑